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PSE&G Warns: Watch Out For New Sophisticated Phone Scams

PSE&G "would never require a customer to use one specific type of payment."
PSE&G "would never require a customer to use one specific type of payment." Photo Credit: CLIFFVIEW PILOT

PSE&G phone scammers have gotten more sophisticated -- using interactive voice prompts that imitate those of the utility's customer service line, officials warned Thursday.

"Recently, we’ve seen an uptick in the number of phone scams being reported," the utility said.

In the latest, a caller pretending to be a PSE&G employee threatens to shut off a customer's service without immediate payment via a pre-paid card, then provides a callback number.

After the victim buys the card and calls, he or she gets voice-response prompts similar to PSE&G's.

A phony representative then answers the line and gets the number.

That money is immediately withdrawn -- gone for good.

It happens "usually within a matter of minutes," PSE&G said.

Don't fall for it, officials said.

"PSE&G alerts customers in a number of ways before terminating service: messages on their bill, letters and phone calls," the statement says. "PSE&G offers a number of payment options, and would never require a customer to use one specific type of payment."

If you receive a call from anyone demanding immediate payment, do not give them any personal or account information.

If you have doubts about the legitimacy of a call, hang up and call PSE&G’s Business Solutions Center at 1-855-249-7734 , or 1-800-436-PSEG .

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